FrontDesk24 is an autonomous kiosk and staff-facing PMS for hotels — but the part that matters isn't only the speed. It's the receipts. Reasoning steps, tool calls, staff actions, gate evaluations, and payment events are logged with reviewable traces and hash-based integrity checks. The black box is open.
When a guest disputes a charge, when a regulator asks how a decision was made, when a GM gets a 2 a.m. call — “the AI did it” isn't an answer. So we built one that always shows its work.
The kiosk doesn't just “check the guest in.” It runs a fixed sequence of identity, reservation, room, and payment checks — gates that can pass, escalate, or block. The trace below is verbatim from a real session.
Idle screensaver dismisses. A new session is created with a unique token. Voice provider warms up.
Grok realtime opens a 24kHz audio session. AEC routes playback through a hidden <audio> element so the mic doesn't echo back.
The agent calls the lookup_reservation tool with the spoken last name. Engine searches local JSON, falls back to PMS adapter if needed.
Guest provides last 4 of phone or, when REQUIRE_ID_SCAN is on, a quick ID scan. Grok vision extracts the name and fuzzy-matches against the reservation.
Five gates evaluate in sequence: identity, reservation, room state, payment, policy flags. A failure escalates to supervisor PIN — never silently.
The agent picks from clean, inspected rooms matching the rate class. The room is locked to this session until checkout or release.
Pre-authorization through Stripe Terminal, Square, Fortis, or your acquirer of choice. Comps over $100 require a supervisor PIN.
Digital key encoders (ASSA, Dormakaba, Salto) provision two cards. Mobile keys are sent by SMS if the guest opts in.
The digital registration card is shown for signature. PDF is generated and its signature hash is retained with the session record.
The session behavior trace is appended to a SHA-256 hash chain. Anyone with admin access can review the decision steps, tools, gates, and outcome.
Full-screen touch kiosk with realtime voice. ID scan, signature, key dispense, and escalation run through the property kiosk and configured providers, with session events logged for review.
Configured inbound calls bridge through Twilio Media Streams to Grok or Gemini Live. Staff handoff, kiosk claim codes, and warm transfers are available when the telephony provider is healthy.
Guests text the property number. The agent replies until something needs a human — then your team takes over from the admin dashboard with one tap.
slug.fd24.us routes to a scoped property directory. Per-property knowledge base, rooms, reservations, branding, theme, voice, and audit settings stay separated. Google Places onboarding can seed a hotel from a Place ID when credentials are configured.
FD24-PMS gives your team the speed and control they need, while maintaining the same auditability and defensibility that makes FrontDesk24 the most transparent AI front desk in hospitality.
PMS, payments, locks, telephony, knowledge — all behind a clean adapter layer. Swap a backend by changing one environment variable.
The lobby network is untrusted by default. Administrative actions are rate-limited, logged, and reviewed through scoped operator controls.
Kiosk behavior events are appended to a per-session SHA-256 hash chain. PMS folio and night-audit records are exportable for review, with append-only controls where supported.
Comps over $100, refunds, ID-mismatch overrides — all require a PIN, all enter the trace with operator and timestamp context where configured.
HSTS, strict CSP, X-Frame DENY, optional IP allowlists, brute-force lockout (5 fails → 5-min lock), short-lived SSE tokens. Admin keys live in sessionStorage and die with the tab.
Names, IDs, messages, and payment artifacts are scrubbed from stored guest session state on close. Hashes and redacted operational records remain for review.
↑ Reviewable from /admin → sessions → s_4f12
Travel platforms, voice assistants, and partner bots can check availability and reserve rooms with us around the clock. The hard part isn't connecting them — it's doing it safely. Here's how we stay open to the booking economy while staying closed to its risks.
No free trial. No revenue share. Annual plans receive 18% off and waive the $499 setup fee. AI voice is included for normal hotel operations, with high-volume plans for sustained always-on usage.
Don't see yours? Email [email protected] — a human who's worked the desk will reply.
A transparent, auditable front desk. Powered by Grok. Built for the hospitality industry.