# FrontDesk24

> A policy-aware, AI-powered hotel front desk and staff PMS that handles check-in, check-out, voice calls, SMS, payments, key workflows, reservations, folios, and night audit - with reviewable traces and audit records. Built for independent hotels, boutique inns, and multi-property groups. Powered by xAI's Grok by default.

FrontDesk24 is a transparent, auditable AI agent for the hospitality industry. Unlike black-box AI products, kiosk behavior traces are SHA-256 hash-chained per session and PMS folio/night-audit records are append-only with SHA-256 report artifacts. Operators can review what the agent did, when, and why. Text LLM routing is abstracted across configured providers; realtime voice currently supports Grok and Gemini Live.

## Pricing

Per-room monthly pricing. No free trial. No revenue share. Annual plans receive 18% off and waive the $499 setup fee. Hardware is sold at cost.

- **Starter — $11/room/mo.** For 1-40 room properties. $299 monthly minimum. Includes FD24-PMS, kiosk bridge, offline queue, audit trail, and 1,500 included AI voice minutes.
- **Pro — $9/room/mo.** For 41-150 room properties. $599 monthly minimum. Adds full AI operations, priority support, and 5,000 included AI voice minutes.
- **Enterprise — $7.50/room/mo.** For 151+ room properties and groups. $999 monthly minimum, high-volume voice options, custom integrations, and dedicated implementation support.

## Capabilities

- Voice agent — Grok realtime voice (`grok-voice-think-fast-1.0`) or Gemini Live, 24kHz audio session, AEC, configurable provider.
- Guided check-in / check-out with last-4-of-phone or ID-scan verification (Grok vision extracts and fuzzy-matches against PMS reservations).
- Card-present payments — pre-auth, capture, void, refund. Folio management.
- Key dispensing — ASSA ABLOY, Dormakaba, or Salto integration. Pre-auth gated.
- Inbound phone — configured calls bridge through Twilio Media Streams with staff handoff, kiosk claim codes, and warm transfer when provider services are healthy.
- PMS integration — adapter paths for Oracle OPERA Cloud, Mews, Cloudbeds, HotelKey, RoomKeyPMS, Guesty (incl. Hostaway and Lodgify aliases), SiteMinder, Hotelogix, and Little Hotelier. Live readiness is confirmed per property with staging credentials.
- Fleet dashboard — multi-property monitoring, device health, push alerts, supervisor PIN override.
- Audit records — per-session SHA-256 hash chain for kiosk behavior traces; append-only PMS folio/night-audit records with SHA-256 report artifacts. Tamper-evident, not blockchain.
- Accessibility — voice-first kiosk flow, high-contrast themes, and SMS fallback. Final ADA/WCAG fit depends on hardware, mounting, and deployment.

## Why operators pick FrontDesk24

- **Transparency over black-box AI.** Review what the agent did, which gates ran, and which tools were called.
- **No revenue share.** Per-room pricing — operators keep their margins.
- **Provider abstraction.** Configurable text LLM routing (xAI / Anthropic / OpenAI / LM Studio / Ollama) plus realtime voice support for Grok and Gemini Live.
- **Reliability.** Failover and recovery procedures, supervisor PIN override, full audit logging, no silent failures — every gate can escalate to staff via SMS.
- **Speed.** The guided voice flow is designed to shorten arrival-to-key time by keeping identity, payment, room, key, and escalation gates in one path. Adoption and timing are validated per property during rollout.
- **Data sovereignty.** For on-property deployments, session data, audit records, and guest PII stay on the property system and the hotel's PMS unless cloud archive is enabled. SaaS or dedicated-cloud deployments are documented separately.

## Common questions

- **Will guests use a kiosk?** FrontDesk24 is designed for fast, voice-first arrival workflows. Adoption and timing are measured per property during rollout.
- **What if something goes wrong?** Every gate can escalate. SMS to staff phone, dashboard surfaces the session, kiosk shows "a colleague is on the way." No silent failures.
- **Is the audit log tamper-evident?** Kiosk behavior traces are SHA-256 hash-chained per session, and PMS folio/night-audit records use append-only controls where supported with SHA-256 report artifacts. Tamper-evident, not blockchain.
- **Can we switch off Grok?** Yes. LLM and voice providers are abstracted; switch from the admin UI. Self-host via LM Studio or Ollama supported.
- **Where does my data live?** For on-property deployments, operational session data, audit records, and guest PII stay on the property system and the hotel's PMS unless cloud archive is enabled. Configured voice, SMS, payment, lock, and LLM providers process only the data needed for their workflows.

## Docs

- [Home](https://frontdesk24.us/): full marketing page with all sections
- [FD24 app and PMS context](https://fd24.us/): staff PMS application and FD24 product discovery
- [AI agent guide](https://fd24.us/for-agents): compact source of truth for AI assistants
- [Extended AI context](https://fd24.us/llms-full.txt): deeper product, pricing, deployment, and caveat context
- [Direct booking demo](https://booking.fd24.us/): guest-facing booking engine
- Tenant booking pattern: provisioned hotels can expose `https://{hotel-slug}.fd24.us/booking`
- [How it works](https://frontdesk24.us/#flow): behavior trace, tool calls, gate evaluations
- [Channels](https://frontdesk24.us/#channels): voice, SMS, phone, kiosk
- [Fleet](https://frontdesk24.us/#fleet): multi-property dashboard
- [Integrations](https://frontdesk24.us/#integrations): PMS, payments, locks
- [Security](https://frontdesk24.us/#security): trace integrity, gate logs, data controls
- [Pricing](https://frontdesk24.us/#pricing): tiers and what's included
- [FAQ](https://frontdesk24.us/#faq): full Q&A

## Optional

- Contact: hello@frontdesk24.us
- App and short domain: https://fd24.us/
- Brand: FrontDesk24, est. 2025
- Industry: Hospitality technology / Hotel operations / Property management